Microsoft 365: Yeah you'll get someone right away, they take y...

A Microsoft 365 customer review by GetHuman user ~Baron Harkonnen from November 21st, 2017

Background on ~Baron Harkonnen's case

GetHuman: ~Baron Harkonnen - can you tell our other Microsoft 365 customers when your case took place?
~Baron Harkonnen: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Microsoft 365, and if so, how?
~Baron Harkonnen: I used the 800-865-9408 number I found for on the GetHuman Microsoft 365 customer phone number page I was on: Microsoft 365 Customer Service Phone Number
GetHuman: And which of these common Microsoft 365 customer issues best describes the reason you wanted to talk to them?
(Shows ~Baron Harkonnen a list of common Microsoft 365 problems)
~Baron Harkonnen: "None of those really matches why I wanted to call Microsoft 365 that day." was why I was trying to call.

~Baron Harkonnen's review of Microsoft 365 customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft 365 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Baron Harkonnen: Yeah you'll get someone right away, they take your info down...then transfer you to someone that can actually help. I'm in IT, I get it. Why the !@*$ do you have people who can't speak or understand english answering the phone?
GetHuman: Let's quantify your experience contacting Microsoft 365. On a scale of 1 to 5, how easy is it go get help on a Microsoft 365 problem?
~Baron Harkonnen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Baron Harkonnen: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft 365's ability to quickly and effectively address your problem?
~Baron Harkonnen: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft 365 customers?
~Baron Harkonnen: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft 365 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Baron Harkonnen taken from his Microsoft 365 customer service problem that occurred on November 16th, 2017.

Microsoft 365

2.15 of 5 stars | 102 reviews

~Baron Harkonnen's Microsoft 365 Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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