Microsoft Office: i have been waiting over ** hours for a reply f...
A Microsoft Office customer review by GetHuman user GetHuman-17633 from November 27th, 2017
Background on GetHuman-17633's case
GetHuman: GetHuman-17633 - can you tell our other Microsoft Office customers when your case took place?
GetHuman-17633: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Microsoft Office, and if so, how?
GetHuman: And which of these common Microsoft Office customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17633 a list of common Microsoft Office problems)
GetHuman-17633: "Track order" was why I was trying to call.
GetHuman-17633's review of Microsoft Office customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft Office customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17633: i have been waiting over ** hours for a reply for help getting signed on for skype now they refer me back to original site...dialing O does not get a person to talk to i have spent * days and nights trying to solve this...please please have someone available to talk to.
GetHuman: Let's quantify your experience contacting Microsoft Office. On a scale of 1 to 5, how easy is it go get help on a Microsoft Office problem?
GetHuman-17633: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17633: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft Office's ability to quickly and effectively address your problem?
GetHuman-17633: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft Office customers?
GetHuman-17633: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Office to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17633 taken from his Microsoft Office customer service problem that occurred on November 25th, 2017.