Microsoft - Product Support: Had to explain issue * times. Hung up after...

A Microsoft - Product Support customer review by GetHuman user ~k8rosen from November 28th, 2017

Background on ~k8rosen's case

GetHuman: ~k8rosen - can you tell our other Microsoft - Product Support customers when your case took place?
~k8rosen: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
~k8rosen: I used the 800-936-5700 number I found for on the GetHuman Microsoft - Product Support customer phone number page I was on: Microsoft - Product Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~k8rosen a list of common Microsoft - Product Support problems)
~k8rosen: "Recover account" was why I was trying to call.

~k8rosen's review of Microsoft - Product Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k8rosen: Had to explain issue * times. Hung up after ** minutes on hold with non-US support people with heavy accents. Trying one more time.
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~k8rosen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k8rosen: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~k8rosen: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~k8rosen: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k8rosen taken from his Microsoft - Product Support customer service problem that occurred on November 23rd, 2017.

Microsoft - Product Support

2.44 of 5 stars | 64 reviews

~k8rosen's Microsoft - Product Support Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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