Microsoft Store: The cancelled my surface pro * order since they...
A Microsoft Store customer review by GetHuman user ~MS_Goes_To_Hell from November 25th, 2017
Background on ~MS_Goes_To_Hell's case
GetHuman: ~MS_Goes_To_Hell - can you tell our other Microsoft Store customers when your case took place?
~MS_Goes_To_Hell: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Microsoft Store, and if so, how?
GetHuman: And which of these common Microsoft Store customer issues best describes the reason you wanted to talk to them?
(Shows ~MS_Goes_To_Hell a list of common Microsoft Store problems)
~MS_Goes_To_Hell: "Overcharge/Strange charge" was why I was trying to call.
~MS_Goes_To_Hell's review of Microsoft Store customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MS_Goes_To_Hell: The cancelled my surface pro * order since they think I am a reseller or dangerous to them. I give up and bought a cheap Asus laptop. I will never buy any MS branded product anymore. I wish Microsoft go to ****.
GetHuman: Let's quantify your experience contacting Microsoft Store. On a scale of 1 to 5, how easy is it go get help on a Microsoft Store problem?
~MS_Goes_To_Hell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MS_Goes_To_Hell: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft Store's ability to quickly and effectively address your problem?
~MS_Goes_To_Hell: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft Store customers?
~MS_Goes_To_Hell: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MS_Goes_To_Hell taken from his Microsoft Store customer service problem that occurred on November 22nd, 2017.