Microsoft - Tech Support: Horrible experience. Took ** minutes to answer...
A Microsoft - Tech Support customer review by GetHuman user ~SKP from November 18th, 2017
Background on ~SKP's case
GetHuman: ~SKP - can you tell our other Microsoft - Tech Support customers when your case took place?
~SKP: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~SKP a list of common Microsoft - Tech Support problems)
~SKP: "Account issues" was why I was trying to call.
~SKP's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SKP: Horrible experience. Took ** minutes to answer the phone, another ** minutes to get my information and credit card data. Then I got a guy who barely speaks english and had absolutely no idea what he was talking about. Dealing with Microsoft support has got to be inline with getting waterboarde. Never again. Apple, here I come.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~SKP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SKP: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~SKP: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~SKP: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SKP taken from his Microsoft - Tech Support customer service problem that occurred on November 12th, 2017.