Microsoft - Tech Support: Microsoft's customer support is abysmal. What...
A Microsoft - Tech Support customer review by GetHuman user ~Microsoft Is The Worst Ever! from November 18th, 2017
Background on ~Microsoft Is The Worst Ever!'s case
GetHuman: ~Microsoft Is The Worst Ever! - can you tell our other Microsoft - Tech Support customers when your case took place?
~Microsoft Is The Worst Ever!: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Microsoft Is The Worst Ever! a list of common Microsoft - Tech Support problems)
~Microsoft Is The Worst Ever!: "Update Account Information" was why I was trying to call.
~Microsoft Is The Worst Ever!'s review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Microsoft Is The Worst Ever!: Microsoft's customer support is abysmal. What a monumental waste of time. I was transferred to three different departments where nobody knew their *** from their elbow. I then opted for their call back feature where you input a telephone number and they will call you back versus staying on hold for a hellish amount of time. The call back feature called me back in under ** minutes only to then hang up on me! Gave it one more try and still no help. My blood pressure is probably sky high right now. Microsoft, you need to get your **** together!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Microsoft Is The Worst Ever!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Microsoft Is The Worst Ever!: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Microsoft Is The Worst Ever!: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Microsoft Is The Worst Ever!: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Microsoft Is The Worst Ever! taken from his Microsoft - Tech Support customer service problem that occurred on November 12th, 2017.