Microsoft - Tech Support: My name is Onochie from New York. I tried placi...

A Microsoft - Tech Support customer review by GetHuman user ~Dope fresh 1170 from November 19th, 2017

Background on ~Dope fresh 1170's case

GetHuman: ~Dope fresh 1170 - can you tell our other Microsoft - Tech Support customers when your case took place?
~Dope fresh 1170: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Dope fresh 1170: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Dope fresh 1170 a list of common Microsoft - Tech Support problems)
~Dope fresh 1170: "Update Account Information" was why I was trying to call.

~Dope fresh 1170's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dope fresh 1170: My name is Onochie from New York. I tried placing a pre order for the Call Of Duty Ghost. However, my order didn't go through because my credit card was said to have been denied although I had more than enough funds in my account. III called customer service who then advised me to call my bank to fix the problem because (bank of America frequently did that), it's never happened to me since I've been with them. I was then asked to reorder the item after all the run around with my bank and Microsoft's customer service, of which I did. I placed the order and it went through a second time.*I thought that was the end of my interaction with them, boy was I wrong. A few days later I tracked my my package VIA ups only to find out that my packed was delivered & dropped on my Porch. After work I came back I checked all around the house (backyard too), then did what anybody else would, CALL UPS.*Ups informed me that it was actually dropped off and gave me the address which happened to be the blo
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Dope fresh 1170: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dope fresh 1170: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Dope fresh 1170: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Dope fresh 1170: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dope fresh 1170 taken from his Microsoft - Tech Support customer service problem that occurred on November 11th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Dope fresh 1170's Microsoft - Tech Support Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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