Microsoft - Tech Support: There is an issue with Outlook for Mac **** tha...
A Microsoft - Tech Support customer review by GetHuman user ~mike from November 22nd, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other Microsoft - Tech Support customers when your case took place?
~mike: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common Microsoft - Tech Support problems)
~mike: "Account issues" was why I was trying to call.
~mike's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: There is an issue with Outlook for Mac **** that requires users to constantly re-enter their user name and password to access their email accounts. Despite hundreds, if not thousands of users, who have posted comments about this issue, Microsoft tech support people are absolutely clueless. Their people act as if it is news to them, yet most of the people who have posted comments say they have contacted Microsoft several times about the issue with no resolution. The support people I spoke with told me I would have to pay for technical support since Office for Mac is no longer "under warranty." This is odd since Microsoft hasn't issued a new Mac product since ****. You would think that they should be required to support their "most current" product - at least until a new version is released, which of course has been promised for some time now. Instead, they want me to use Office *** instead even though I am not interested in a using a first generation cloud-based solution that is
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~mike: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~mike: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his Microsoft - Tech Support customer service problem that occurred on November 17th, 2017.