Microsoft - Windows XP: Needed help converting a PDF (text * handwritte...

A Microsoft - Windows XP customer review by GetHuman user ~Jake47 from November 20th, 2017

Background on ~Jake47's case

GetHuman: ~Jake47 - can you tell our other Microsoft - Windows XP customers when your case took place?
~Jake47: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Microsoft - Windows XP, and if so, how?
~Jake47: I used the 800-642-7676 number I found for on the GetHuman Microsoft - Windows XP customer phone number page I was on: Microsoft - Windows XP Customer Service Phone Number
GetHuman: And which of these common Microsoft - Windows XP customer issues best describes the reason you wanted to talk to them?
(Shows ~Jake47 a list of common Microsoft - Windows XP problems)
~Jake47: "Change order" was why I was trying to call.

~Jake47's review of Microsoft - Windows XP customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Windows XP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jake47: Needed help converting a PDF (text * handwritten notes) to Word. The service tech could not understand what I was asking. He walked me through some steps that failed to produce results. I was then transferred to the "Office" division where I was walked through some more steps which did not produce results. I was then told I would need third party software, after which I was told that if the tech could get "remote access" to my computer (cost of $**) he could solve the problem. My work is a doctoral proposal. I did not feel he understood the problem to begin with and refused the offer. I don't believe the call center was in the US which probably added to the lack of understanding.
GetHuman: Let's quantify your experience contacting Microsoft - Windows XP. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Windows XP problem?
~Jake47: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jake47: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Windows XP's ability to quickly and effectively address your problem?
~Jake47: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Windows XP customers?
~Jake47: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Windows XP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jake47 taken from his Microsoft - Windows XP customer service problem that occurred on November 19th, 2017.

Microsoft - Windows XP

1.00 of 5 stars | 5 reviews

~Jake47's Microsoft - Windows XP Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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