MidAmerican Energy Co: Their service is substandard. They think they c...

A MidAmerican Energy Co customer review by GetHuman user ~nurseb from November 2nd, 2017

Background on ~nurseb's case

GetHuman: ~nurseb - can you tell our other MidAmerican Energy Co customers when your case took place?
~nurseb: Yes. It was afternoon, on October 24th.
GetHuman: Did you reach out to MidAmerican Energy Co, and if so, how?
~nurseb: I used the 888-427-5632 number I found for on the GetHuman MidAmerican Energy Co customer phone number page I was on: MidAmerican Energy Co Customer Service Phone Number
GetHuman: And which of these common MidAmerican Energy Co customer issues best describes the reason you wanted to talk to them?
(Shows ~nurseb a list of common MidAmerican Energy Co problems)
~nurseb: "Complaint" was why I was trying to call.

~nurseb's review of MidAmerican Energy Co customer service

GetHuman: So how would you sum up your experience for GetHuman's MidAmerican Energy Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nurseb: Their service is substandard. They think they can do whatever they want because people do not have a choice of another company. It is a monopoly.
GetHuman: Let's quantify your experience contacting MidAmerican Energy Co. On a scale of 1 to 5, how easy is it go get help on a MidAmerican Energy Co problem?
~nurseb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nurseb: I'd give them a five out of five on communication.
GetHuman: And what about MidAmerican Energy Co's ability to quickly and effectively address your problem?
~nurseb: For that I would say one out of five.
GetHuman: And finally- any advice for other MidAmerican Energy Co customers?
~nurseb: Call them early in the day or late. Don't forget any personal or account information you might need for MidAmerican Energy Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nurseb taken from his MidAmerican Energy Co customer service problem that occurred on October 24th, 2017.

MidAmerican Energy Co

2.33 of 5 stars | 2 reviews

~nurseb's MidAmerican Energy Co Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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