MilesKimball.com: I ordered a comforter and shams for my mother f...
A MilesKimball.com customer review by GetHuman user ~Carole Wallace from November 16th, 2017
Background on ~Carole Wallace's case
GetHuman: ~Carole Wallace - can you tell our other MilesKimball.com customers when your case took place?
~Carole Wallace: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to MilesKimball.com, and if so, how?
GetHuman: And which of these common MilesKimball.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Carole Wallace a list of common MilesKimball.com problems)
~Carole Wallace: "Overcharge/Strange charge" was why I was trying to call.
~Carole Wallace's review of MilesKimball.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MilesKimball.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carole Wallace: I ordered a comforter and shams for my mother for Mother's Day on May *th. I waited and waited. When I finally reached M.K. I was told it was sent back. I told them to resend it. Again I was told it was sent to a dpost office in Forest Park and it should arrive any day. I waited for a few weeks and called M.K. It was again sent back. I called and asked why and was told they didn't know. I asked if I don't receive packages ordered from them, how could I order from them anymore. I was told I could pay extra to have it sent UPS. How aggravating and what bad service.
GetHuman: Let's quantify your experience contacting MilesKimball.com. On a scale of 1 to 5, how easy is it go get help on a MilesKimball.com problem?
~Carole Wallace: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carole Wallace: I'd give them a three out of five on communication.
GetHuman: And what about MilesKimball.com's ability to quickly and effectively address your problem?
~Carole Wallace: For that I would say two out of five.
GetHuman: And finally- any advice for other MilesKimball.com customers?
~Carole Wallace: Call them early in the day or late. Don't forget any personal or account information you might need for MilesKimball.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carole Wallace taken from his MilesKimball.com customer service problem that occurred on November 12th, 2017.
MilesKimball.com
3.00 of 5 stars | 2 reviews
~Carole Wallace's MilesKimball.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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