Minneapolis Star Tribune: service is degrading on this product and servic...
A Minneapolis Star Tribune customer review by GetHuman user ~sassy from November 28th, 2017
Background on ~sassy's case
GetHuman: ~sassy - can you tell our other Minneapolis Star Tribune customers when your case took place?
~sassy: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Minneapolis Star Tribune, and if so, how?
GetHuman: And which of these common Minneapolis Star Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~sassy a list of common Minneapolis Star Tribune problems)
~sassy: "Delivery problem" was why I was trying to call.
~sassy's review of Minneapolis Star Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Minneapolis Star Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sassy: service is degrading on this product and service and will keep declining as long as glen keeps ignoring the service issues in the company he bought originally and how it has become a * ring circus with a comedy club inside!! but hey whatever floats their boat....customers need to complain harder and higher for them to open their eyes to the issues they aint resolving or dealing with in a overall bad pathetic situation the lower levels aint providing...carriers*distributers and higher levels...management! blaming the middle people for not covering their butts!! for their irresponsibility and expecting them to take the blame for everyone else's foul ups....time the customers told the company to take their own blame for their lack of customer service expectations they are to get and dont pass the buck on the employees trying to correct the service failures above and below the center wall..the customer service reps.
GetHuman: Let's quantify your experience contacting Minneapolis Star Tribune. On a scale of 1 to 5, how easy is it go get help on a Minneapolis Star Tribune problem?
~sassy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sassy: I'd give them a three out of five on communication.
GetHuman: And what about Minneapolis Star Tribune's ability to quickly and effectively address your problem?
~sassy: For that I would say one out of five.
GetHuman: And finally- any advice for other Minneapolis Star Tribune customers?
~sassy: Call them early in the day or late. Don't forget any personal or account information you might need for Minneapolis Star Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sassy taken from his Minneapolis Star Tribune customer service problem that occurred on November 20th, 2017.