Mitsubishi Motors: I have an outlander bought in Brazil in ****, w...
A Mitsubishi Motors customer review by GetHuman user ~sandro from November 13th, 2017
Background on ~sandro's case
GetHuman: ~sandro - can you tell our other Mitsubishi Motors customers when your case took place?
~sandro: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Mitsubishi Motors, and if so, how?
GetHuman: And which of these common Mitsubishi Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~sandro a list of common Mitsubishi Motors problems)
~sandro: "Complaint" was why I was trying to call.
~sandro's review of Mitsubishi Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's Mitsubishi Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandro: I have an outlander bought in Brazil in ****, which worked pretty good until last month, when I start having gear box heating problems. After the first occurency I took the car to the delaer. The delaer told me there wasn't nothing to be done not even the need to change the oil. Two weeks later the same problem occured * times during a ***Km trip. Brought the car back to the delaer who told me after talking to the Mutsubishi brasil plant the solution was to instal an extra oil cooler ???? nobody can explaim me why the car worked well the last year and a half and now needs this extra cooling system ???probably I have a degradation of the gear box or clucther, but nobady is at the dealer or customer service can explain me what is going on.I left the car at the delae r for repair * days ago, was told it would be fixed and delivered today but , at the end of the day I was told the job wasn't even started as they don't have oil in house.....after * mitsubishis, for sure this is the last one
GetHuman: Let's quantify your experience contacting Mitsubishi Motors. On a scale of 1 to 5, how easy is it go get help on a Mitsubishi Motors problem?
~sandro: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandro: I'd give them a three out of five on communication.
GetHuman: And what about Mitsubishi Motors's ability to quickly and effectively address your problem?
~sandro: For that I would say five out of five.
GetHuman: And finally- any advice for other Mitsubishi Motors customers?
~sandro: Call them early in the day or late. Don't forget any personal or account information you might need for Mitsubishi Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandro taken from his Mitsubishi Motors customer service problem that occurred on November 10th, 2017.