If you had a zero star review, Mobstub would ge...
A MobStub customer review by GetHuman user GetHuman-ccnez from November 30th, 2017
Background on GetHuman-ccnez's case
GetHuman: GetHuman-ccnez - can you tell our other MobStub customers when your case took place?
GetHuman-ccnez: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to MobStub, and if so, how?
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ccnez a list of common MobStub problems)
GetHuman-ccnez: "Track an order" was why I was trying to contact.
GetHuman-ccnez's review of MobStub customer service
GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ccnez: If you had a zero star review, Mobstub would get that from me. They not only took my money, they've done nothing to fix the problem of my missing order. These people have to be brought to justice. It makes me sick to know that I'm not the only person they've done this to. I find it hard to think that this is a company in the USA
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
GetHuman-ccnez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ccnez: I'd give them a one out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
GetHuman-ccnez: For that I would say one out of five.
GetHuman: And finally- any advice for other MobStub customers?
GetHuman-ccnez: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ccnez taken from his MobStub customer service problem that occurred on November 20th, 2017.