Molina Healthcare: It ***** that you don't have a number that memb...
A Molina Healthcare customer review by GetHuman user ~melissa6203 from November 20th, 2017
Background on ~melissa6203's case
GetHuman: ~melissa6203 - can you tell our other Molina Healthcare customers when your case took place?
~melissa6203: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Molina Healthcare, and if so, how?
GetHuman: And which of these common Molina Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~melissa6203 a list of common Molina Healthcare problems)
~melissa6203: "Coverage question" was why I was trying to call.
~melissa6203's review of Molina Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Molina Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissa6203: It ***** that you don't have a number that members can contact **** !! CHG has one that you can speak to a nurse or authorizations for meds. Your numbers are disjointed and very impersonal! For that reason, I'll decline joining your group. Melissa White
GetHuman: Let's quantify your experience contacting Molina Healthcare. On a scale of 1 to 5, how easy is it go get help on a Molina Healthcare problem?
~melissa6203: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissa6203: I'd give them a three out of five on communication.
GetHuman: And what about Molina Healthcare's ability to quickly and effectively address your problem?
~melissa6203: For that I would say four out of five.
GetHuman: And finally- any advice for other Molina Healthcare customers?
~melissa6203: Call them early in the day or late. Don't forget any personal or account information you might need for Molina Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissa6203 taken from his Molina Healthcare customer service problem that occurred on November 15th, 2017.