Monarch Airlines: I will avoid any future flights l take using Mo...
A Monarch Airlines customer review by GetHuman user ~Maurice smith from November 17th, 2017
Background on ~Maurice smith's case
GetHuman: ~Maurice smith - can you tell our other Monarch Airlines customers when your case took place?
~Maurice smith: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Monarch Airlines, and if so, how?
GetHuman: And which of these common Monarch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Maurice smith a list of common Monarch Airlines problems)
~Maurice smith: "Change flight" was why I was trying to call.
~Maurice smith's review of Monarch Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Monarch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maurice smith: I will avoid any future flights l take using Monarch Airlines.Customer Services should be called rubbish services,after waiting **mins l received no reply and the same on calls previous.If you just ran a company for customer services you would soon be Bancrupt.Get it sorted,well saying that l do not think you wan't to your just going to stay the rubbish customer helpline.
GetHuman: Let's quantify your experience contacting Monarch Airlines. On a scale of 1 to 5, how easy is it go get help on a Monarch Airlines problem?
~Maurice smith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maurice smith: I'd give them a one out of five on communication.
GetHuman: And what about Monarch Airlines's ability to quickly and effectively address your problem?
~Maurice smith: For that I would say five out of five.
GetHuman: And finally- any advice for other Monarch Airlines customers?
~Maurice smith: Call them early in the day or late. Don't forget any personal or account information you might need for Monarch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maurice smith taken from his Monarch Airlines customer service problem that occurred on November 10th, 2017.