Monese: I calling because I try to see Mi balance and I...
A Monese customer review by GetHuman user GetHuman-alinaha from December 8th, 2017
Background on GetHuman-alinaha's case
GetHuman: GetHuman-alinaha - can you tell our other Monese customers when your case took place?
GetHuman-alinaha: Yes I can. It was middle of the night, on December 4th.
GetHuman: Did you reach out to Monese, and if so, how?
GetHuman: And which of these common Monese customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alinaha a list of common Monese problems)
GetHuman-alinaha: "Locked Account" was why I was trying to contact.
GetHuman-alinaha's review of Monese customer service
GetHuman: So how would you sum up your experience for GetHuman's Monese customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alinaha: I calling because I try to see Mi balance and I can't ..its like the card its block...
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-alinaha: When I want to check Mi balance in one cash machine they say to me its declined... I can't check nothing
GetHuman: Let's quantify your experience contacting Monese. On a scale of 1 to 5, how easy is it go get help on a Monese problem?
GetHuman-alinaha: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alinaha: I'd give them a five out of five on communication.
GetHuman: And what about Monese's ability to quickly and effectively address your problem?
GetHuman-alinaha: For that I would say five out of five.
GetHuman: And finally- any advice for other Monese customers?
GetHuman-alinaha: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Monese to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alinaha taken from his Monese customer service problem that occurred on December 4th, 2017.
Monese
5.10 of 5 stars | 88 reviews
GetHuman-alinaha's Monese Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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