Moneygram: Horrible customer service was on hold for five...
A Moneygram customer review by GetHuman user ~Jess from November 28th, 2017
Background on ~Jess's case
GetHuman: ~Jess - can you tell our other Moneygram customers when your case took place?
~Jess: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~Jess a list of common Moneygram problems)
~Jess: "Missing Transfer" was why I was trying to call.
~Jess's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jess: Horrible customer service was on hold for five hours!!! And my problem was still not fixed I was told to call the next day.. why do you guys have ** minute service if it has been * days since I sent the money and the receiver still isn't able to get the money!!
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~Jess: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jess: I'd give them a three out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~Jess: For that I would say two out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~Jess: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jess taken from his Moneygram customer service problem that occurred on November 22nd, 2017.