Monitronics: Got a call last night from these scammers. They...
A Monitronics customer review by GetHuman user GetHuman-192028 from November 26th, 2017
Background on GetHuman-192028's case
GetHuman: GetHuman-192028 - can you tell our other Monitronics customers when your case took place?
GetHuman-192028: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Monitronics, and if so, how?
GetHuman: And which of these common Monitronics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-192028 a list of common Monitronics problems)
GetHuman-192028: "Warranty claim" was why I was trying to call.
GetHuman-192028's review of Monitronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Monitronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-192028: Got a call last night from these scammers. They were calling to update my payment details so that my automatic payments wouldn't stop. Funny thing is is that I've never done business with this company, never owned a home and am a renter. They addressed me by first and last name. Don't believe the folks on this thread that they are just using out of date numbers for previous customers. Report this company to your AG office and better business bureau. This is a scam to take payment for services that were never ordered. This company are simply thieves.
GetHuman: Let's quantify your experience contacting Monitronics. On a scale of 1 to 5, how easy is it go get help on a Monitronics problem?
GetHuman-192028: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-192028: I'd give them a one out of five on communication.
GetHuman: And what about Monitronics's ability to quickly and effectively address your problem?
GetHuman-192028: For that I would say two out of five.
GetHuman: And finally- any advice for other Monitronics customers?
GetHuman-192028: Call them early in the day or late. Don't forget any personal or account information you might need for Monitronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-192028 taken from his Monitronics customer service problem that occurred on November 19th, 2017.
Monitronics
1.00 of 5 stars | 14 reviews
GetHuman-192028's Monitronics Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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