More Magazine: Asked the agent if a gift recipient would recei...
A More Magazine customer review by GetHuman user ~mor-a-les from November 16th, 2017
Background on ~mor-a-les's case
GetHuman: ~mor-a-les - can you tell our other More Magazine customers when your case took place?
~mor-a-les: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to More Magazine, and if so, how?
GetHuman: And which of these common More Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~mor-a-les a list of common More Magazine problems)
~mor-a-les: "None of those really matches why I wanted to call More Magazine that day." was why I was trying to call.
~mor-a-les's review of More Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's More Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mor-a-les: Asked the agent if a gift recipient would receive a notice in the mail or e-mail in advance to advise them that a gift has been made for them. The answer was they don't do this. I had to ask if they make suggestions like this to improve their cust svc. The agent did it, but was obviously not proactive. Surprised that this mag doesn't do this in this day and age.
GetHuman: Let's quantify your experience contacting More Magazine. On a scale of 1 to 5, how easy is it go get help on a More Magazine problem?
~mor-a-les: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mor-a-les: I'd give them a five out of five on communication.
GetHuman: And what about More Magazine's ability to quickly and effectively address your problem?
~mor-a-les: For that I would say four out of five.
GetHuman: And finally- any advice for other More Magazine customers?
~mor-a-les: Call them early in the day or late. Don't forget any personal or account information you might need for More Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mor-a-les taken from his More Magazine customer service problem that occurred on November 10th, 2017.