Motorola: My husband sent his droid razor phone back t o...
A Motorola customer review by GetHuman user GetHuman-194498 from November 16th, 2017
Background on GetHuman-194498's case
GetHuman: GetHuman-194498 - can you tell our other Motorola customers when your case took place?
GetHuman-194498: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194498 a list of common Motorola problems)
GetHuman-194498: "Refund a Charge" was why I was trying to call.
GetHuman-194498's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194498: My husband sent his droid razor phone back t o motorolla on ******* to get the screen repaired. We were told that it would be fixed in * business days. Motorolla "cannot find our phone" but they will not say that it is lost. Between changing computer systems, they cannot locate our phone in the warehouse. The web site shows that our phone arrived to the center on ******* at **** am. We have called *-* times since then and we are not getting help. We were told a few times that "i will get back to you in **-** hours" but no one calls us back. Motorolla offered for us to "go buy a new phone and to send the receipt to them" but we do not want to take the risk of spending a few hundred dollars that we might not get back. We did ask for a brand new phone since it has almost been * months since we have not seen our phone. Motorolla told us that they would get back to us again in "**-** hours" but they have not. Meanwhile, we continue to pay our verizon phone bill of about $**.***month for a
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
GetHuman-194498: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194498: I'd give them a five out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
GetHuman-194498: For that I would say two out of five.
GetHuman: And finally- any advice for other Motorola customers?
GetHuman-194498: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194498 taken from his Motorola customer service problem that occurred on November 11th, 2017.