Mountain Hardware: rep was extremely helpful. looked up sites wher...
A Mountain Hardware customer review by GetHuman user ~brian fantana from November 15th, 2017
Background on ~brian fantana's case
GetHuman: ~brian fantana - can you tell our other Mountain Hardware customers when your case took place?
~brian fantana: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Mountain Hardware, and if so, how?
GetHuman: And which of these common Mountain Hardware customer issues best describes the reason you wanted to talk to them?
(Shows ~brian fantana a list of common Mountain Hardware problems)
~brian fantana: "Complaint" was why I was trying to call.
~brian fantana's review of Mountain Hardware customer service
GetHuman: So how would you sum up your experience for GetHuman's Mountain Hardware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brian fantana: rep was extremely helpful. looked up sites where i could find replacement down for jacket i had ripped. shared how he handled rips in his down jackets.
GetHuman: Let's quantify your experience contacting Mountain Hardware. On a scale of 1 to 5, how easy is it go get help on a Mountain Hardware problem?
~brian fantana: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brian fantana: I'd give them a five out of five on communication.
GetHuman: And what about Mountain Hardware's ability to quickly and effectively address your problem?
~brian fantana: For that I would say five out of five.
GetHuman: And finally- any advice for other Mountain Hardware customers?
~brian fantana: Call them early in the day or late. Don't forget any personal or account information you might need for Mountain Hardware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brian fantana taken from his Mountain Hardware customer service problem that occurred on November 8th, 2017.
Mountain Hardware
5.00 of 5 stars | 1 reviews
~brian fantana's Mountain Hardware Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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