Mountain Valley Spring Water: Gahhhhhh... Your phone tree doesn't work!!! It...
A Mountain Valley Spring Water customer review by GetHuman user ~SpirituaLee from November 17th, 2017
Background on ~SpirituaLee's case
GetHuman: ~SpirituaLee - can you tell our other Mountain Valley Spring Water customers when your case took place?
~SpirituaLee: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Mountain Valley Spring Water, and if so, how?
GetHuman: And which of these common Mountain Valley Spring Water customer issues best describes the reason you wanted to talk to them?
(Shows ~SpirituaLee a list of common Mountain Valley Spring Water problems)
~SpirituaLee: "Returns" was why I was trying to call.
~SpirituaLee's review of Mountain Valley Spring Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Mountain Valley Spring Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SpirituaLee: Gahhhhhh... Your phone tree doesn't work!!! It just starts over every time you press a *... Can't even get to an operator!!!!!!!!!!!!! Meh
GetHuman: Let's quantify your experience contacting Mountain Valley Spring Water. On a scale of 1 to 5, how easy is it go get help on a Mountain Valley Spring Water problem?
~SpirituaLee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SpirituaLee: I'd give them a two out of five on communication.
GetHuman: And what about Mountain Valley Spring Water's ability to quickly and effectively address your problem?
~SpirituaLee: For that I would say one out of five.
GetHuman: And finally- any advice for other Mountain Valley Spring Water customers?
~SpirituaLee: Call them early in the day or late. Don't forget any personal or account information you might need for Mountain Valley Spring Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SpirituaLee taken from his Mountain Valley Spring Water customer service problem that occurred on November 14th, 2017.
Mountain Valley Spring Water
3.00 of 5 stars | 1 reviews
~SpirituaLee's Mountain Valley Spring Water Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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