Mozilla Firefox: I had hoped that Firefox was the answer. I want...

A Mozilla Firefox customer review by GetHuman user ~Disapointed from November 26th, 2017

Background on ~Disapointed's case

GetHuman: ~Disapointed - can you tell our other Mozilla Firefox customers when your case took place?
~Disapointed: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Mozilla Firefox, and if so, how?
~Disapointed: I used a help page I found on the GetHuman Mozilla Firefox customer service contact info page: Contact Mozilla Firefox Customer Service
GetHuman: And which of these common Mozilla Firefox customer issues best describes the reason you wanted to talk to them?
(Shows ~Disapointed a list of common Mozilla Firefox problems)
~Disapointed: "Setup service" was why I was trying to contact.

~Disapointed's review of Mozilla Firefox customer service

GetHuman: So how would you sum up your experience for GetHuman's Mozilla Firefox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disapointed: I had hoped that Firefox was the answer. I want to know why when I click the Delete button I have to delete two pages. I then have to get on the internet again. I am disappointed in you lack of support. Please change your system so that you only go back one page.
GetHuman: Let's quantify your experience contacting Mozilla Firefox. On a scale of 1 to 5, how easy is it go get help on a Mozilla Firefox problem?
~Disapointed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disapointed: I'd give them a one out of five on communication.
GetHuman: And what about Mozilla Firefox's ability to quickly and effectively address your problem?
~Disapointed: For that I would say four out of five.
GetHuman: And finally- any advice for other Mozilla Firefox customers?
~Disapointed: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mozilla Firefox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disapointed taken from his Mozilla Firefox customer service problem that occurred on November 19th, 2017.

Mozilla Firefox

1.38 of 5 stars | 57 reviews

~Disapointed's Mozilla Firefox Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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