Mozilla: No help at all. It was a recording. They said t...
A Mozilla customer review by GetHuman user GetHuman-343062 from November 21st, 2017
Background on GetHuman-343062's case
GetHuman: GetHuman-343062 - can you tell our other Mozilla customers when your case took place?
GetHuman-343062: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Mozilla, and if so, how?
GetHuman: And which of these common Mozilla customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343062 a list of common Mozilla problems)
GetHuman-343062: "Technical support" was why I was trying to contact.
GetHuman-343062's review of Mozilla customer service
GetHuman: So how would you sum up your experience for GetHuman's Mozilla customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343062: No help at all. It was a recording. They said to go to their web site for more info. I already did and it did not help.
GetHuman: Let's quantify your experience contacting Mozilla. On a scale of 1 to 5, how easy is it go get help on a Mozilla problem?
GetHuman-343062: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343062: I'd give them a two out of five on communication.
GetHuman: And what about Mozilla's ability to quickly and effectively address your problem?
GetHuman-343062: For that I would say five out of five.
GetHuman: And finally- any advice for other Mozilla customers?
GetHuman-343062: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mozilla to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343062 taken from his Mozilla customer service problem that occurred on November 13th, 2017.