Mutual of Omaha: Call three times been waiting on hold with two...
A Mutual of Omaha customer review by GetHuman user ~Joycelyn Gazi from November 18th, 2017
Background on ~Joycelyn Gazi's case
GetHuman: ~Joycelyn Gazi - can you tell our other Mutual of Omaha customers when your case took place?
~Joycelyn Gazi: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Mutual of Omaha, and if so, how?
GetHuman: And which of these common Mutual of Omaha customer issues best describes the reason you wanted to talk to them?
(Shows ~Joycelyn Gazi a list of common Mutual of Omaha problems)
~Joycelyn Gazi: "Setup an account" was why I was trying to call.
~Joycelyn Gazi's review of Mutual of Omaha customer service
GetHuman: So how would you sum up your experience for GetHuman's Mutual of Omaha customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joycelyn Gazi: Call three times been waiting on hold with two phones. When I got someone on phone hr transferred and it would not accept my number to call back. Need to ta*K to your company but how? NEVER EXPERIENCE SUCH POOR CUSTOMER SERVICE! Joycelyn Gazi *** *** ****
GetHuman: Let's quantify your experience contacting Mutual of Omaha. On a scale of 1 to 5, how easy is it go get help on a Mutual of Omaha problem?
~Joycelyn Gazi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joycelyn Gazi: I'd give them a one out of five on communication.
GetHuman: And what about Mutual of Omaha's ability to quickly and effectively address your problem?
~Joycelyn Gazi: For that I would say five out of five.
GetHuman: And finally- any advice for other Mutual of Omaha customers?
~Joycelyn Gazi: Call them early in the day or late. Don't forget any personal or account information you might need for Mutual of Omaha to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joycelyn Gazi taken from his Mutual of Omaha customer service problem that occurred on November 17th, 2017.