My Tech Team: AWESOME customer service. Always there when I...
A My Tech Team customer review by GetHuman user ~me from November 6th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other My Tech Team customers when your case took place?
~me: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to My Tech Team, and if so, how?
GetHuman: And which of these common My Tech Team customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common My Tech Team problems)
~me: "Change plan" was why I was trying to call.
~me's review of My Tech Team customer service
GetHuman: So how would you sum up your experience for GetHuman's My Tech Team customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: AWESOME customer service. Always there when I need them! Probably the best tech support company on the internet!
GetHuman: Let's quantify your experience contacting My Tech Team. On a scale of 1 to 5, how easy is it go get help on a My Tech Team problem?
~me: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a two out of five on communication.
GetHuman: And what about My Tech Team's ability to quickly and effectively address your problem?
~me: For that I would say one out of five.
GetHuman: And finally- any advice for other My Tech Team customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for My Tech Team to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his My Tech Team customer service problem that occurred on November 4th, 2017.
My Tech Team
3.00 of 5 stars | 1 reviews
~me's My Tech Team Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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