MyCheckFree.com: Customer service agent helpful within parameter...
A MyCheckFree.com customer review by GetHuman user ~Trying for help from November 4th, 2017
Background on ~Trying for help's case
GetHuman: ~Trying for help - can you tell our other MyCheckFree.com customers when your case took place?
~Trying for help: Yes. It was afternoon, on October 26th.
GetHuman: Did you reach out to MyCheckFree.com, and if so, how?
GetHuman: And which of these common MyCheckFree.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Trying for help a list of common MyCheckFree.com problems)
~Trying for help: "None of those really matches why I wanted to call MyCheckFree.com that day." was why I was trying to call.
~Trying for help's review of MyCheckFree.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MyCheckFree.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trying for help: Customer service agent helpful within parameters permitted. **Tried to receive refund of payment sent to creditor. MCF does not issue refunds, but did contact creditor to have payment refunded. **BEWARE once payment is sent through them they do not issue refund, it is up to a creditor to issue a refund.
GetHuman: Let's quantify your experience contacting MyCheckFree.com. On a scale of 1 to 5, how easy is it go get help on a MyCheckFree.com problem?
~Trying for help: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trying for help: I'd give them a four out of five on communication.
GetHuman: And what about MyCheckFree.com's ability to quickly and effectively address your problem?
~Trying for help: For that I would say five out of five.
GetHuman: And finally- any advice for other MyCheckFree.com customers?
~Trying for help: Call them early in the day or late. Don't forget any personal or account information you might need for MyCheckFree.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trying for help taken from his MyCheckFree.com customer service problem that occurred on October 26th, 2017.