MyUS.com: There was an issue abouy which I should have b...
A MyUS.com customer review by GetHuman user ~robert dorr from November 25th, 2017
Background on ~robert dorr's case
GetHuman: ~robert dorr - can you tell our other MyUS.com customers when your case took place?
~robert dorr: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to MyUS.com, and if so, how?
GetHuman: And which of these common MyUS.com customer issues best describes the reason you wanted to talk to them?
(Shows ~robert dorr a list of common MyUS.com problems)
~robert dorr: "Overcharge/Strange charge" was why I was trying to call.
~robert dorr's review of MyUS.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MyUS.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robert dorr: There was an issue abouy which I should have been notified but their system failed in this instance. Quickly addressed on the phone and fixed. First time in ** shipments that their systems failed. I'm happy!
GetHuman: Let's quantify your experience contacting MyUS.com. On a scale of 1 to 5, how easy is it go get help on a MyUS.com problem?
~robert dorr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robert dorr: I'd give them a five out of five on communication.
GetHuman: And what about MyUS.com's ability to quickly and effectively address your problem?
~robert dorr: For that I would say four out of five.
GetHuman: And finally- any advice for other MyUS.com customers?
~robert dorr: Call them early in the day or late. Don't forget any personal or account information you might need for MyUS.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robert dorr taken from his MyUS.com customer service problem that occurred on November 23rd, 2017.
MyUS.com
5.00 of 5 stars | 4 reviews
~robert dorr's MyUS.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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