Myknobs.com: they cancel your order when they should not hav...
A Myknobs.com customer review by GetHuman user ~burt from November 24th, 2017
Background on ~burt's case
GetHuman: ~burt - can you tell our other Myknobs.com customers when your case took place?
~burt: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Myknobs.com, and if so, how?
GetHuman: And which of these common Myknobs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~burt a list of common Myknobs.com problems)
~burt: "Warranty claim" was why I was trying to call.
~burt's review of Myknobs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Myknobs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~burt: they cancel your order when they should not have accepted the order in the first place. They claim they don't do business with foreign credit cards or paypal, so why accept the transaction online? Even if they send the refund, I lose money, due to exchange rates, without getting any product. *********!
GetHuman: Let's quantify your experience contacting Myknobs.com. On a scale of 1 to 5, how easy is it go get help on a Myknobs.com problem?
~burt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~burt: I'd give them a three out of five on communication.
GetHuman: And what about Myknobs.com's ability to quickly and effectively address your problem?
~burt: For that I would say four out of five.
GetHuman: And finally- any advice for other Myknobs.com customers?
~burt: Call them early in the day or late. Don't forget any personal or account information you might need for Myknobs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~burt taken from his Myknobs.com customer service problem that occurred on November 16th, 2017.
Myknobs.com
1.00 of 5 stars | 3 reviews
~burt's Myknobs.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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