NBA.com: i am trying to watch all star weekend which i h...
A NBA.com customer review by GetHuman user GetHuman-nottomda from December 7th, 2017
Background on GetHuman-nottomda's case
GetHuman: GetHuman-nottomda - can you tell our other NBA.com customers when your case took place?
GetHuman-nottomda: Yes. It was middle of the night, on November 30th.
GetHuman: Did you reach out to NBA.com, and if so, how?
GetHuman: And which of these common NBA.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nottomda a list of common NBA.com problems)
GetHuman-nottomda: "None of those really matches why I wanted to call NBA.com that day." was why I was trying to call.
GetHuman-nottomda's review of NBA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NBA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nottomda: i am trying to watch all star weekend which i have payed for!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-nottomda: i bought the *.** all star weekend rights to watch nba allstar weekend and i can't
GetHuman: Let's quantify your experience contacting NBA.com. On a scale of 1 to 5, how easy is it go get help on a NBA.com problem?
GetHuman-nottomda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nottomda: I'd give them a three out of five on communication.
GetHuman: And what about NBA.com's ability to quickly and effectively address your problem?
GetHuman-nottomda: For that I would say five out of five.
GetHuman: And finally- any advice for other NBA.com customers?
GetHuman-nottomda: Call them early in the day or late. Don't forget any personal or account information you might need for NBA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nottomda taken from his NBA.com customer service problem that occurred on November 30th, 2017.
NBA.com
2.70 of 5 stars | 65 reviews
GetHuman-nottomda's NBA.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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