NCIX.com: Six times back to fix same problem on new compu...
A NCIX.com customer review by GetHuman user ~dlois from November 28th, 2017
Background on ~dlois's case
GetHuman: ~dlois - can you tell our other NCIX.com customers when your case took place?
~dlois: Yes I can. It was middle of the night, on November 26th.
GetHuman: Did you reach out to NCIX.com, and if so, how?
GetHuman: And which of these common NCIX.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dlois a list of common NCIX.com problems)
~dlois: "Overcharge/Strange charge" was why I was trying to call.
~dlois's review of NCIX.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NCIX.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dlois: Six times back to fix same problem on new computer. Forced me to buy upgrades that did not work. Refuse to give me refund. Still*Doesn't work. Terrible customer service.!!
GetHuman: Let's quantify your experience contacting NCIX.com. On a scale of 1 to 5, how easy is it go get help on a NCIX.com problem?
~dlois: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dlois: I'd give them a one out of five on communication.
GetHuman: And what about NCIX.com's ability to quickly and effectively address your problem?
~dlois: For that I would say four out of five.
GetHuman: And finally- any advice for other NCIX.com customers?
~dlois: Call them early in the day or late. Don't forget any personal or account information you might need for NCIX.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dlois taken from his NCIX.com customer service problem that occurred on November 26th, 2017.
NCIX.com
1.00 of 5 stars | 6 reviews
~dlois's NCIX.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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