NET 10: Customer service wasted * *** hours of my time...
A NET 10 customer review by GetHuman user GetHuman-427941 from November 20th, 2017
Background on GetHuman-427941's case
GetHuman: GetHuman-427941 - can you tell our other NET 10 customers when your case took place?
GetHuman-427941: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-427941 a list of common NET 10 problems)
GetHuman-427941: "Setup service" was why I was trying to call.
GetHuman-427941's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-427941: Customer service wasted * *** hours of my time "trying" things to activate my phone only to tell me that they could not provide service that I had already purchased and they could not refund my money. The final manager actually gloated that they couldn't help me, had no desire to help me, and would not return my money.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
GetHuman-427941: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-427941: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
GetHuman-427941: For that I would say four out of five.
GetHuman: And finally- any advice for other NET 10 customers?
GetHuman-427941: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-427941 taken from his NET 10 customer service problem that occurred on November 19th, 2017.