NET 10: I activated a tracfone wed.and wastold I could...
A NET 10 customer review by GetHuman user ~James Powell from November 25th, 2017
Background on ~James Powell's case
GetHuman: ~James Powell - can you tell our other NET 10 customers when your case took place?
~James Powell: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~James Powell a list of common NET 10 problems)
~James Powell: "Overcharge on Account" was why I was trying to call.
~James Powell's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James Powell: I activated a tracfone wed.and wastold I could change it to net**.today I called net** and was told yes I could. I lost connection, I called back directly then the next person told me I could not do it I ask for a supervisor was told it would take a moment after this iwas told * times just * moment,after ** minutes the original personcame back or another hold I told her tJames Powellhank you but she was running me around and I would just file this complaint and see if James***
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~James Powell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James Powell: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~James Powell: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~James Powell: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James Powell taken from his NET 10 customer service problem that occurred on November 24th, 2017.