NET 10: I called customer service * times and waisted o...
A NET 10 customer review by GetHuman user ~tired of rippoffs from November 3rd, 2017
Background on ~tired of rippoffs's case
GetHuman: ~tired of rippoffs - can you tell our other NET 10 customers when your case took place?
~tired of rippoffs: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of rippoffs a list of common NET 10 problems)
~tired of rippoffs: "Device Support" was why I was trying to call.
~tired of rippoffs's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of rippoffs: I called customer service * times and waisted over an hour waiting for an operator-don't waist your money-I'm going to take the phone back to Best Buy and get my money back.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~tired of rippoffs: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of rippoffs: I'd give them a two out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~tired of rippoffs: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~tired of rippoffs: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of rippoffs taken from his NET 10 customer service problem that occurred on November 1st, 2017.