NET 10: I had been using Net** for lets say * years bef...
A NET 10 customer review by GetHuman user ~Sundae from November 27th, 2017
Background on ~Sundae's case
GetHuman: ~Sundae - can you tell our other NET 10 customers when your case took place?
~Sundae: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Sundae a list of common NET 10 problems)
~Sundae: "Transfer Service" was why I was trying to call.
~Sundae's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sundae: I had been using Net** for lets say * years before I had any problems. But recently, me and my sister both bought phones from somewhere else so we could do the bring your own phone plan. As of recently, our service started acting crazy and last week I was no longer able to call, text, or use the internet. So I called them about ** times during the week in which they kept telling me the same ****. It had finally gotten to a point where we would call and the phone call would get dropped (I think they started hanging up on us) and so I said to **** with it, didn't even finish my ** monthly plan on their service, I moved straight to Cricket which is much better thank you. Might have lost $** dollars but it will be the last time.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Sundae: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sundae: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Sundae: For that I would say four out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Sundae: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sundae taken from his NET 10 customer service problem that occurred on November 22nd, 2017.