NET 10: I have called net** ** times. I am a cell phon...
A NET 10 customer review by GetHuman user ~iphonetech from November 14th, 2017
Background on ~iphonetech's case
GetHuman: ~iphonetech - can you tell our other NET 10 customers when your case took place?
~iphonetech: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~iphonetech a list of common NET 10 problems)
~iphonetech: "Overcharge on Account" was why I was trying to call.
~iphonetech's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iphonetech: I have called net** ** times. I am a cell phone technician and just wanted the proper APN configurations for a few new customers. I was finally provided or sent to tier * (there highest tech supervisors) if you want to call them that. It took me two hours on the phone to finally reach them. The first person who is Mark (real names) promised to call me back in ** mins as he had to look into what I was talking about needing (look into it as a top tech supervisor) He did not call back after two more hours I called back to have to start all over again. This time with another lady who again could not answer as another tier * supervisor and promised she would get Mark to call me back in ** min s or less. Again no call back. At this point I had spent ** hours total on the phone or on hold with this company as a re-seller for them and a iPhone Tech. and Senior Cell Phone repair Technician and instructor. I have never seen a company with so much potential that is being ruined by the wor
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~iphonetech: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iphonetech: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~iphonetech: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~iphonetech: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iphonetech taken from his NET 10 customer service problem that occurred on November 9th, 2017.