NET 10: I'm deaf. I want email contact. Told them via w...
A NET 10 customer review by GetHuman user ~Jesse the K from November 16th, 2017
Background on ~Jesse the K's case
GetHuman: ~Jesse the K - can you tell our other NET 10 customers when your case took place?
~Jesse the K: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Jesse the K a list of common NET 10 problems)
~Jesse the K: "Account access" was why I was trying to call.
~Jesse the K's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jesse the K: I'm deaf. I want email contact. Told them via web form, as well as tech problem. They quickly respond with what looks like autoreply saying "call this (voice) number."
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Jesse the K: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jesse the K: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Jesse the K: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Jesse the K: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jesse the K taken from his NET 10 customer service problem that occurred on November 8th, 2017.