NET 10: I used to be a loyal Net ** customer, but somet...
A NET 10 customer review by GetHuman user GetHuman-297907 from November 9th, 2017
Background on GetHuman-297907's case
GetHuman: GetHuman-297907 - can you tell our other NET 10 customers when your case took place?
GetHuman-297907: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297907 a list of common NET 10 problems)
GetHuman-297907: "Refund" was why I was trying to call.
GetHuman-297907's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297907: I used to be a loyal Net ** customer, but something has gone horribly wrong. For one, I was not getting my minutes on the monthly plan (after money was automatically taken from my credit*debit card), and had to call to get them. Today, I tried to use the cell and found out my account had been suspended because my service days ran out. WTF? There were over **** minutes on the phone. This "service days" policy is no more than another way to rip people off, hopefully without them noticing. It plays like "Bait and Switch." I have yet to have it explained to my satisfaction. So, I figure I lost ***** minutes and $** as a result of not wanting to re-apply for minutes and of course be charged including applicable bank*service fees... But at least they'll get no more of THIS person's money...
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
GetHuman-297907: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297907: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
GetHuman-297907: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
GetHuman-297907: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297907 taken from his NET 10 customer service problem that occurred on November 4th, 2017.