NET 10: In broken English, they managed to be snide eno...
A NET 10 customer review by GetHuman user ~VSanner from November 27th, 2017
Background on ~VSanner's case
GetHuman: ~VSanner - can you tell our other NET 10 customers when your case took place?
~VSanner: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~VSanner a list of common NET 10 problems)
~VSanner: "Overcharge on Account" was why I was trying to call.
~VSanner's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VSanner: In broken English, they managed to be snide enough to insinuate that I was too stupid to understand that the zipcode I gave them (a SLC zip) was responsible for my having been assigned an Indiana area code, and that it did not MATTER that they didn't know how zip codes and area codes worked 'over THERE' because obviously I was in the wrong. Biggest misogynist jerks ever. I'm switching to a company tomorrow where at least I'll be able to understand them when they belittle my entire gender.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~VSanner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VSanner: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~VSanner: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~VSanner: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VSanner taken from his NET 10 customer service problem that occurred on November 26th, 2017.