NET 10: My name is Candice Moore and I've been working...
A NET 10 customer review by GetHuman user ~candice moore from November 21st, 2017
Background on ~candice moore's case
GetHuman: ~candice moore - can you tell our other NET 10 customers when your case took place?
~candice moore: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~candice moore a list of common NET 10 problems)
~candice moore: "Device Support" was why I was trying to call.
~candice moore's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candice moore: My name is Candice Moore and I've been working with net** for well over ** days now and still I have no working phone and I can't seem to get any help the people who answer the phone are very disrespectful and they make it seem like we as paying customers that we need to wait on them and it not okay because if I had to pay my phone bill they would be all over me but to get my phone fix its taking *mounths and still no type of help your company needs to be shut down asap
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~candice moore: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candice moore: I'd give them a two out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~candice moore: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~candice moore: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candice moore taken from his NET 10 customer service problem that occurred on November 17th, 2017.