NET 10: purchased Net** phone from retailer, bought...
A NET 10 customer review by GetHuman user ~rperrin1953 from November 21st, 2017
Background on ~rperrin1953's case
GetHuman: ~rperrin1953 - can you tell our other NET 10 customers when your case took place?
~rperrin1953: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~rperrin1953 a list of common NET 10 problems)
~rperrin1953: "Overcharge on Account" was why I was trying to call.
~rperrin1953's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rperrin1953: purchased Net** phone from retailer, bought $** airtime card tried to activate, wont work need new sim card for this area, long story short after * sim cards & hrs of aggravation with csrs who could care less am told my phone wont work in my area, the display showed great coverage in my area, don't believe it, I'm stuck with a phone an $** airtime card I cant use, told me to try an sell it to someone else, before you by this JUNK think, I feel this is consumer fraud, selling them knowing they wont work here, what can I do? If any consumer groups or attorneys see this, can we do anything to prevent this from happening, they will not help, I am stuck with it, DO NOT BUY NET**, you will be sorry, Ron P. ***-***-****, call if you can help me, thanx
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~rperrin1953: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rperrin1953: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~rperrin1953: For that I would say five out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~rperrin1953: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rperrin1953 taken from his NET 10 customer service problem that occurred on November 16th, 2017.