NJ Unemployment: Been trying to call NJ UI from past * days. Be...
A NJ Unemployment customer review by GetHuman user ~Raj from November 20th, 2017
Background on ~Raj's case
GetHuman: ~Raj - can you tell our other NJ Unemployment customers when your case took place?
~Raj: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~Raj a list of common NJ Unemployment problems)
~Raj: "Problem With a Claim" was why I was trying to call.
~Raj's review of NJ Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Raj: Been trying to call NJ UI from past * days. Been put on hold *-*hrs maximum and get disconnected. I was schedule for interview for review never received a phone call. Finally had to go to office and been told they spoke to my husband cause he said you dont speak english and he would translate from spanish to english. Funny thing, we're from India and both have masters degree in Human Resources and Computer Science. I told the lady unless someone spoke to my husband in Hindi. There's no way you spoke to him. And he was with me said madam no one ever spoke to me and I dont speak spanish. Can someone please hopefully Governor office can look @ the service been provided to people of NJ, from office of UI. Then again I wont hold my breath.
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
~Raj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Raj: I'd give them a two out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
~Raj: For that I would say five out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
~Raj: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Raj taken from his NJ Unemployment customer service problem that occurred on November 16th, 2017.