NJ Unemployment: Every time I dialed the number, it was busy, so...

A NJ Unemployment customer review by GetHuman user ~Jessica from November 26th, 2017

Background on ~Jessica's case

GetHuman: ~Jessica - can you tell our other NJ Unemployment customers when your case took place?
~Jessica: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
~Jessica: I used the 609-292-0695 number I found for on the GetHuman NJ Unemployment customer phone number page I was on: NJ Unemployment Customer Service Phone Number
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica a list of common NJ Unemployment problems)
~Jessica: "Missed payments" was why I was trying to call.

~Jessica's review of NJ Unemployment customer service

GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica: Every time I dialed the number, it was busy, so I literally kept redialing over and over until I could get through--took about ** minutes. The gentleman that picked up immediately looked up my claim to find out what the issue was. Back in October my claim was pended after * months of receiving benefits, and I was instructed to continue to claim but would have to wait for an agent to contact me for more details. The man I spoke to transferred me to someone after he was unable to resolve the problem. A very kind woman took my call from there, but was also unable to determine why my claim was pended. She said I would need to speak to a technician, but there weren't any available. She confirmed my phone number and promised someone would call me back later today. Fingers crossed. My problem hasn't been resolved yet, but the people I spoke to tried to be helpful.
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
~Jessica: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica: I'd give them a four out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
~Jessica: For that I would say three out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
~Jessica: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica taken from his NJ Unemployment customer service problem that occurred on November 17th, 2017.

NJ Unemployment

3.17 of 5 stars | 143 reviews

~Jessica's NJ Unemployment Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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