NJ Unemployment: I was wondering why my claim was being held up...

A NJ Unemployment customer review by GetHuman user ~xxshutterflyxx from November 26th, 2017

Background on ~xxshutterflyxx's case

GetHuman: ~xxshutterflyxx - can you tell our other NJ Unemployment customers when your case took place?
~xxshutterflyxx: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
~xxshutterflyxx: I used the 609-292-0695 number I found for on the GetHuman NJ Unemployment customer phone number page I was on: NJ Unemployment Customer Service Phone Number
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~xxshutterflyxx a list of common NJ Unemployment problems)
~xxshutterflyxx: "Problem With a Claim" was why I was trying to call.

~xxshutterflyxx's review of NJ Unemployment customer service

GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xxshutterflyxx: I was wondering why my claim was being held up.. I hadn't gotten anything in over *-* weeks. Every other number I called it never let me in, always said to call back later to speak to an agent. Here i was able to at least find out from the director that they needed to verify my identity in order for me to get my benefits. Finally! You'd think they'd call you if they were missing something...
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
~xxshutterflyxx: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xxshutterflyxx: I'd give them a three out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
~xxshutterflyxx: For that I would say two out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
~xxshutterflyxx: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xxshutterflyxx taken from his NJ Unemployment customer service problem that occurred on November 21st, 2017.

NJ Unemployment

3.17 of 5 stars | 143 reviews

~xxshutterflyxx's NJ Unemployment Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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