NJ Unemployment: Told to call in due to online issue. Call cente...

A NJ Unemployment customer review by GetHuman user GetHuman-228952 from November 26th, 2017

Background on GetHuman-228952's case

GetHuman: GetHuman-228952 - can you tell our other NJ Unemployment customers when your case took place?
GetHuman-228952: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
GetHuman-228952: I used the 609-292-0695 number I found for on the GetHuman NJ Unemployment customer phone number page I was on: NJ Unemployment Customer Service Phone Number
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228952 a list of common NJ Unemployment problems)
GetHuman-228952: "Problem With a Claim" was why I was trying to call.

GetHuman-228952's review of NJ Unemployment customer service

GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228952: Told to call in due to online issue. Call center at **:**. "We cannot take your call at this time, call back later" IE * we have too many people on hold before *:**, call back tomorrow.
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
GetHuman-228952: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228952: I'd give them a five out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
GetHuman-228952: For that I would say two out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
GetHuman-228952: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228952 taken from his NJ Unemployment customer service problem that occurred on November 22nd, 2017.

NJ Unemployment

3.17 of 5 stars | 143 reviews

GetHuman-228952's NJ Unemployment Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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