NPower: Even 'Direct Line' numbers given to me by NPowe...

A NPower customer review by GetHuman user ~dp from November 19th, 2017

Background on ~dp's case

GetHuman: ~dp - can you tell our other NPower customers when your case took place?
~dp: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to NPower, and if so, how?
~dp: I used the +44 800 073 3000 number I found for on the GetHuman NPower customer phone number page I was on: NPower Customer Service Phone Number
GetHuman: And which of these common NPower customer issues best describes the reason you wanted to talk to them?
(Shows ~dp a list of common NPower problems)
~dp: "Cancel service" was why I was trying to call.

~dp's review of NPower customer service

GetHuman: So how would you sum up your experience for GetHuman's NPower customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dp: Even 'Direct Line' numbers given to me by NPower still involved ridiculously lengthy waits on hold, then the line went dead!!
GetHuman: Let's quantify your experience contacting NPower. On a scale of 1 to 5, how easy is it go get help on a NPower problem?
~dp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dp: I'd give them a one out of five on communication.
GetHuman: And what about NPower's ability to quickly and effectively address your problem?
~dp: For that I would say one out of five.
GetHuman: And finally- any advice for other NPower customers?
~dp: Call them early in the day or late. Don't forget any personal or account information you might need for NPower to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dp taken from his NPower customer service problem that occurred on November 16th, 2017.

NPower

1.00 of 5 stars | 16 reviews

~dp's NPower Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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