NY State Electric & Gas: The dug up my front yard and left a mound of di...

A NY State Electric & Gas customer review by GetHuman user ~Ken Heinz from November 18th, 2017

Background on ~Ken Heinz's case

GetHuman: ~Ken Heinz - can you tell our other NY State Electric & Gas customers when your case took place?
~Ken Heinz: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to NY State Electric & Gas, and if so, how?
~Ken Heinz: I used the 800-572-1111 number I found for on the GetHuman NY State Electric & Gas customer phone number page I was on: NY State Electric & Gas Customer Service Phone Number
GetHuman: And which of these common NY State Electric & Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken Heinz a list of common NY State Electric & Gas problems)
~Ken Heinz: "Change appointment" was why I was trying to call.

~Ken Heinz's review of NY State Electric & Gas customer service

GetHuman: So how would you sum up your experience for GetHuman's NY State Electric & Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken Heinz: The dug up my front yard and left a mound of dirt and rock, I simply wanted to know if they were done...if so I would like it all smoothed out like before...they passed me off to a claims department, I don't want to make a claim, I just want my yard as it was before they dug it up.
GetHuman: Let's quantify your experience contacting NY State Electric & Gas. On a scale of 1 to 5, how easy is it go get help on a NY State Electric & Gas problem?
~Ken Heinz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken Heinz: I'd give them a three out of five on communication.
GetHuman: And what about NY State Electric & Gas's ability to quickly and effectively address your problem?
~Ken Heinz: For that I would say one out of five.
GetHuman: And finally- any advice for other NY State Electric & Gas customers?
~Ken Heinz: Call them early in the day or late. Don't forget any personal or account information you might need for NY State Electric & Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken Heinz taken from his NY State Electric & Gas customer service problem that occurred on November 9th, 2017.

NY State Electric & Gas

1.50 of 5 stars | 2 reviews

~Ken Heinz's NY State Electric & Gas Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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