I have been using Nathtel's Residential service...
A Nathtel customer review by GetHuman user ~Callsdeal from November 1st, 2017
Background on ~Callsdeal's case
GetHuman: ~Callsdeal - can you tell our other Nathtel customers when your case took place?
~Callsdeal: Yup. It was afternoon, on October 26th.
GetHuman: Did you reach out to Nathtel, and if so, how?
GetHuman: And which of these common Nathtel customer issues best describes the reason you wanted to talk to them?
(Shows ~Callsdeal a list of common Nathtel problems)
~Callsdeal: "Complaint" was why I was trying to call.
~Callsdeal's review of Nathtel customer service
GetHuman: So how would you sum up your experience for GetHuman's Nathtel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Callsdeal: I have been using Nathtel's Residential service. Service is good. I called couple of times to the customer support number and Billing department. Their response is very quick. **I recommend Nathtel.
GetHuman: Let's quantify your experience contacting Nathtel. On a scale of 1 to 5, how easy is it go get help on a Nathtel problem?
~Callsdeal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Callsdeal: I'd give them a five out of five on communication.
GetHuman: And what about Nathtel's ability to quickly and effectively address your problem?
~Callsdeal: For that I would say four out of five.
GetHuman: And finally- any advice for other Nathtel customers?
~Callsdeal: Call them early in the day or late. Don't forget any personal or account information you might need for Nathtel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Callsdeal taken from his Nathtel customer service problem that occurred on October 26th, 2017.
Nathtel
4.67 of 5 stars | 69 reviews
~Callsdeal's Nathtel Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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