NationStar Mortgage: I wanted to discuss my escrow - waited ** minut...
A NationStar Mortgage customer review by GetHuman user ~Feeling Duped from November 20th, 2017
Background on ~Feeling Duped's case
GetHuman: ~Feeling Duped - can you tell our other NationStar Mortgage customers when your case took place?
~Feeling Duped: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Feeling Duped a list of common NationStar Mortgage problems)
~Feeling Duped: "Request a loan" was why I was trying to call.
~Feeling Duped's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Feeling Duped: I wanted to discuss my escrow - waited ** minutes to find out I had to be transferred, waited another * minutes to find out that the representative did not have the authority to do what I need done and there was no supervisor available. The rep then spent the next ** minutes explaining why they had to have an escrow reserve of **%, just in case I couldn't pay.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Feeling Duped: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Feeling Duped: I'd give them a one out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Feeling Duped: For that I would say two out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Feeling Duped: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Feeling Duped taken from his NationStar Mortgage customer service problem that occurred on November 18th, 2017.